Information we collect from you may include, but is not limited to, your name, image, birth date, email and physical address, telephone number, gender, contact lists, social media information and profile, location (GPS) information, activity and performance information, and when necessary, credit card information.
We may automatically collect information regarding your interaction with, and use of, our products and services. Information we may collect includes, but is not limited to, your telephone number, Device identifier and hardware information, IP address, browser type and language, cookie information, system type, whether you have enabling software to access certain features, access times, referring website URLs, information about your purchases and other information about your interactions with us.
We do not knowingly collect or solicit personal information from children under 13.
Performance Health automatically collects information within our products and services or stored by your browser or Device. We use a variety of methods to collect this information, including, but not limited to, cookies and pixel tags/web beacons ("Collection Tools").
Most browsers offer instructions on how to manage, control, and delete cookies in the Help section of the toolbar. You can also manually delete cookies from your computers. If you turn off certain Collection Tools, you may not have access to many features that make your experience more efficient and some of our services and features may not function properly. Note that our websites may not recognize or respond to Do Not Track (DNT) headers from web browsers.
We may use your information to do the following:
- Enhance, customize and personalize your experiences and communications
- Operate, provide, improve and maintain Performance Health’s products and services, including analyzing user behavior and trends
- Send you administrative messages and other information. Communicate with you about your purchase, program participation, account information or customer service
- Communicate with you about our products, services and events, and for other promotional purposes
- Administer contests, promotions, events, surveys or other features
- Display relevant marketing to you
We may transfer your information to Performance Health’s service providers to conduct our business. For example, they may handle credit card processing, shipping, data management, email distribution, market research, information analysis, and promotions management.
Your information may be transferred to a third party as a part of our business assets in a sale of a part or all of Performance Health. If this should happen, notice will be provided by posting to the website or other form of communication.
Performance Health works to use reasonable security measures to protect the confidentiality and integrity of personal information. For example, personal information maintained in hard copy records may be kept in locked locations or cabinets. We restrict the number of employees who have access to certain personal information. Employees who violate our privacy and security policies are subject to disciplinary action up to and including termination. We require the service providers who have access to your information to maintain the security of your information. We also mandate that our service providers only use the information solely for providing the services we request. We also work to use reasonable safeguards to protect your information in electronic format. For example, your account information is protected by the password you use to access your online account, so please keep this password confidential. When you enter your information online on certain pages, we use Secure Sockets Layer (SSL) software, which encrypts your information during transmission over the internet.
We cannot ensure or guaranty the security of your information, so any information you provide to us is done at your own risk.
You can modify or delete your profile within certain Performance Health services, through your account. Performance Health may keep information and content in our backup files and archives.
Regardless of the settings you select, Performance Health may send you service or transaction related communications.
To unsubscribe and stop receiving messages, please change your settings with your account or follow the instructions in the email, text message, notification or other message type. If you have unsubscribed from any Performance Health communications, due to production schedules, you may receive communications already in production.
For questions or concerns, please contact Consumer Services/Privacy at: 1-800-253-6466 or Performance Health LLC Consumer Services/Privacy, 1245 Home Ave, Akron, OH 44310.